Difficult People
Fix Mistakes Quickly
Nobody’s Perfect In this video, Leaders247 Founder Gordon Whitehead shares a scenario where he had to use an unconventional approach to fix a mistake that occurred in the heat of the moment. https://vimeo.com/350525803/b2c6fcb1f0
The Corporate Apology
At some point in your career, something will go wrong. When that moment happens, the way you deal with it will make all the difference. Your reaction will set the tone for everyone around you, including the leaders you report to. When a leader takes too long to address a problem or addresses it in the …
Thomas Babington Macaulay
“And side by side those chiefs of pride, Together fell down dead.” Thomas Babington Macaulay The Battle of Lake Regillus Lays of Ancient Rome
Growth Activity #1: Conflict and Difficult People
As we have learned, conflicts occur naturally within organizations and within relationships. Where there is no conflict, there is no growth. Take a few minutes and reflect. Write your thoughts about the following questions and upload your response. What have you learned about conflict that could have helped you with an uncomfortable conflict in your …
Growth Activity #1: Conflict and Difficult People Read More »
Growth Activity #2: Why Someone is Difficult
In a Fast Company article entitled “A Survival Guide for Managing Difficult People,” Gwen Moran offers steps to help leaders deal with difficult people. One of the first steps is to figure out why they are difficult. Your action is to identify a difficult person you either currently work with or have had to work with. …
Helping Employees Overcome Struggles
Don’t Take the Pen Away Liz Wiseman, author of Multipliers: How the Best Leaders Make Everyone Smarter, shares a story that illustrates how great leaders help their employees overcome struggles. While listening to this brief clip, consider her advice on remembering to step away and hand back responsibility. Helping our employees overcome struggles and grow professionally …
The Pain of Letting Someone Go
It’s Hard Work Alon Cohen, Houzz Co-Founder and President, addressed a Stanford MBA audience and shared a few thoughts on the challenge of letting people go. https://youtu.be/IbgK_9aqTWw
More Best Practices
Additional Best Practices to Help Leaders Deal with Difficult Situations Be Professional and Think Ahead When issuing a corrective behavior document or conducting a corrective coaching session make sure to be empathetic. You will also want to create plenty of time for the event. Avoid scheduling meetings right before or after the event. You never …
Principles of Corrective Action
Principles to Consider When Dealing with Negative Performance Issues The Goal of Corrective Action The goal of corrective action is not to punish a person, but to modify behavior. While the leader should be empathetic and polite, the leader should also be direct and manage with courage. An honest conversation early in the observation cycle …