Founder Gordon Whitehead Dr. Gordon E. Whitehead specializes in leadership and organizational development with a particular interest in helping emerging leaders accelerate their leadership growth. His career includes 13 years in the United States Marine Corps where he served both as an enlisted man and as an officer. He left the Marines as a Captain …
At Leaders247 we believe that reading is one of the best training grounds for leaders. To continue developing your skills in dealing with Difficult People and Difficult Conversations we have selected these books for you to consider. You can click on the image and it will take you to the book purchase page on Amazon.
Write down two or three key points you would like to remember most from the course on Difficult People and Difficult Conversations. If a personal story or experience came to mind during this LeaderPod, then share it in our forum on Difficult People and Difficult Conversations. Discussion Forum
Problem Engagement and Resources Every organization will have business challenges and they will generally surface in one of four areas: People. Profitability or revenue generation. Customer retention. Product quality. These four categories make up what we call the business engine and all good measures of success in an organization tie directly to them. As you …
Scale Your Leadership Leaders247 Founder Gordon Whitehead interviewed Niel Nickolaisen the Chief Technology Officer for O.C. TANNER. In this segment of the interview, Niel shared the importance of leveraging the talents and wisdom of those around you. https://vimeo.com/350530193/82eccaa1a3
Nike Story From Leaders247 Founder Gordon Whitehead Leaders take the arrows In my first leadership assignment at Nike our group was responsible for transforming the computer network from a local operation to a global network. This was in the era when the internet and intranet were first becoming available for commercial application. One of the …
Regardless of the conflict, it may be tempting to try to work through email, text, or even through third parties. In this video, Leaders247 Founder Gordon Whitehead emphasizes the need for us to get into the habit of being direct and taking hard topics on in person. Regardless of whether you are dealing with a …
When there is a breakdown in the business, work stops. That’s bad news. Customers can’t get access to the product. Workers can’t perform their tasks. For the business leader, a business breakdown is a serious issue that demands immediate attention. Staying Calm – Apollo 13 is a Great Case Example https://vimeo.com/350528046/331eb0ecd5 Apollo 13 There may …
“Uh, Houston, we’ve had a problem.” Astronaut Jim Lovell, Apollo 13 Actual quote from NASA transcripts
Find a peer mentor – someone who is about at your level in the organization and who is willing to give you direct feedback. Ask for 15-20 minutes of their time. Discuss with them some of the concepts you’ve learned in this topic around dealing with difficult people or delivering bad news. Try to use this meeting …
