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By Gordon / April 27, 2021 April 27, 2021

Difficult People

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Course Content

Getting Started
Founder’s Message
Key Concepts
Concept #1: Challenging Employee Situations
Inspirational Quote
Dealing with Challenging Employees
Case Example: The Wrong Way
Understanding the Conflict of Perspective
How to Deal with a Difficult Person
Leaders Need Emotional Agility
Understand Emotions and Drivers
Plato
Concept #2: Corrective Action
Case: The Well Meaning Manager
Principles of Corrective Action
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Developing Authentic Leaders

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