Lead the People – Leaders247 Course Library

By Gordon / April 27, 2021

Difficult People

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Course Content

Getting Started

Founder’s Message

Concept #1: Challenging Employee Situations

Inspirational Quote

Dealing with Challenging Employees

Case Example: The Wrong Way

Understanding the Conflict of Perspective

How to Deal with a Difficult Person

Leaders Need Emotional Agility

Understand Emotions and Drivers

Concept #2: Corrective Action

Case: The Well Meaning Manager

Principles of Corrective Action

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