Difficult People & Difficult Conversations
One of the first issues a new leader faces is working with difficult people. The way you manage a difficult person or conversation can make or break your career.
What You Can Expect
This LeaderPod provides tools you can use immediately to become a better leader and help your people become more effective. Here’s the truth – most people want to do well. They want to achieve, perform, and be successful. Still, there are times when even our best workers find themselves in situations where they have become a challenge to us or others. Helping people break through those negative moments to find their way back into high-performance is a competitive advantage of a good leader.
Founder’s Message
Key Concepts
Inspirational Quote
Dealing with Challenging Employees
Case Example: The Wrong Way
Understanding the Conflict of Perspective
How to Deal with a Difficult Person
Leaders Need Emotional Agility
Understand Emotions and Drivers
Plato
Case: The Well Meaning Manager
Principles of Corrective Action
Course Content
Getting Started
Concept #1: Challenging Employee Situations
Concept #2: Corrective Action